Privacy Policy
We Respect Your Privacy
Effective Date: August 5th 2024
Health and Help is strongly committed to protecting your privacy, whether you’re a donor, website visitor, or anyone else who communicates or connects with us.
We want to make sure you have all the information you need to understand what kind of data we gather, how we handle it, whether and how we share it, and what your options are.
When it comes to collecting or sharing information, our primary motivation is to increase our efficiency, keep our fundraising costs down, and, most importantly, improve your experience.
The following Privacy Policy applies when you make a donation to Health and Help, or when you visit our sites, healthandhelp.org, donate.healthandhelp.org, and related sites. It also applies to other situations when you choose to share your personal information with Health and Help. By visiting our websites, you are accepting this Privacy Policy. If you’d like a hard copy of our Privacy Policy, you can request that by contacting us at support@he-he.org
Donor Information
If you make a donation, either online or otherwise, we’ll request certain personally identifiable information about you (such as your name, address, telephone number, email address, and credit card information). This information ensures that we can securely process your donation and communicate with you about it. We may also use your information to improve our promotional efforts, keep you updated about our work, analyze website usage, and improve our website's content, layout, and services.
If you share personal information about others with us, or if others give us your information, we will only use that information for the specific reason it was provided. For example, if you ordered a gift or made a donation in someone’s name, we may collect the name and address of the gift recipient in order to deliver the gift or notify the recipient. We will only use this information for the specific purpose it was provided. If you believe that someone has shared your personal information with us and you don’t want to be included in our database, please let us know so that we can remove you via email at support@he-he.org
We may receive information about you from other sources—including publicly available databases or third parties we purchased data from—and combine this data with information we already have about you. This helps us to update, expand, and analyze our records, identify people who may want to know more about our work, and provide you with information we think would be of interest.
Here are some examples of the types of personal information we might collect from public sources or purchase from third parties:
- Address information from sources such as the U.S. Postal Service to verify your address so we can prevent fraud and securely ship a gift receipt to you
- Marketing data to create more tailored and relevant updates, information, or advertising
Sharing with Third Parties
In the interests of improving your experience and the services we can offer you, we may share your information with third-party business partners, such as a direct mail provider or marketing agency. If you don’t want us to share your personal information with these third-party business partners, please contact us at support@he-he.org
We do not sell or rent our mailing list to other organizations that solicit donations or sell any products. Because we are always looking to reduce our fundraising costs and improve how we connect with you, Health and Help does exchange portions of our mailing list with select non-profit organizations. If you prefer not to have your personal information shared with these organizations, let us know by contacting our Donor Services Department at [Health and Help's contact email]. You can write to us by mail: Health and Help, Attn: Donor Services, fundraising@he-he.org
Health and Help employs companies to help us host our donor information database, send postal mail and email, model our data, and process online and mail donations as well as credit card payments. These companies need to have access to personal donor information, but we require them to keep it confidential. They are only authorized to use this information as necessary to provide their specific services to us.
We hold onto your information as long as your account is active or as needed to provide you with services, comply with our legal obligations, or resolve disputes and enforce our agreements. If you’d like us to remove your contact information from our systems, or to know what kind of information we have stored about you, please contact us at support@he-he.org. (For more information, see the Security section below.)
Other Information
If you share personal information like your name, postal address, and email address for purposes other than donating (such as receiving an email newsletter or invitations to events), we collect, store, and use this information primarily for the purposes it was submitted.
We may also use this information to improve our communication with you and provide additional information about our work that we think would be of interest to you. We may share this information and material with you via online social platforms, websites, phone, text/SMS, postal mail, or email, as permitted by applicable law.
We do not share this information with any third parties except those that provide us with certain services like database hosting (as described above).
Employment
If you have used the Health and Help website to seek employment or a volunteer position at our organization, you may have submitted (through our sites or otherwise) personally identifiable information. This might include your name, address, telephone number, email address, and any other personally identifiable information requested in online or offline forms, as well as an electronic or paper copy of your resume/CV. Any of this information is strictly private. No information stored or submitted in such forms will be used for any purpose other than to assess your qualifications as an employee or volunteer for Health and Help.
Other Disclosures
We may be required to disclose your personal information to the government or to third parties pursuant to law enforcement inquiries, court orders, subpoenas and similar requests, or when we otherwise believe in good faith that such disclosure is necessary or appropriate in connection with any activity that violates the law or may expose us to liability.
Security
We take the security of any personal information you share with us very seriously. When you send personal information to us by submitting an online form on our site, it travels by high-grade encryption to ensure that it is secure. We also require the companies we work with to process your online donation payments using high-grade encryption and security protocols. Any vendors that process check and credit card transactions on our behalf meet all industry standards, certify their compliance with the Payment Card Industry Data Security Standard (PCI DSS), and are audited to meet with the Statement on Auditing Standard 70 (SAS 70).
The personal information that you provide is stored in a secure location and accessible only by designated employees trained in the proper handling of donor information. We employ industry-standard techniques such as firewalls, encryption, intrusion detection, and site monitoring to protect your personally identifiable information from unauthorized access by users inside and outside the organization.
We do everything we can to safeguard your personal information. That said, the reality is that "perfect security" does not exist on the Internet. Third parties may unlawfully intercept or access transmissions or private communications. If you have any questions about the security of your personal information, you can contact us at email support@he-he.org
Normal Browsing
Health and Help does not collect any personally identifying information from you when you visit our sites unless you choose to provide it to us.
You can safely browse the Health and Help sites without telling us who you are or revealing any information about yourself. As is typical for organizations with websites, the information we gather during normal browsing comes from two sources: standard server logs collect information such as the IP (Internet Protocol) address, domain name, browser type, operating system, mobile-related information if you access our website using your mobile device, and information such as the site that referred you to us, the files you downloaded, the pages you visited, and the dates/times of those visits. This information is used to improve our website by making it more easily navigable and ensuring that visitors can easily find what they’re looking for.
Cookies and Tracking Technologies
We use cookies in our campaigns to analyze trends, collect broad demographic information, and monitor site traffic patterns, all of which help us enhance the design and functionality of our site.
For more details on cookies and how to opt out, visit http://www.allaboutcookies.org or the Network Advertising Initiative at http://optout.networkadvertising.org/?c=1#!/. You can also disable cookies by adjusting your browser settings to refuse all cookies or notify you when a cookie is being sent. Please note that disabling cookies may limit your access to certain features or functions on our website.
Our website also includes social media features, like the Facebook “Like” button, and widgets such as the “Share This” button. These features may collect your IP address, track the pages you visit on our site, and set cookies to function correctly. Social media features and widgets are either hosted by third parties or directly on our site. Your interactions with these features are governed by the privacy policies of the companies that provide them.
Third parties may use technologies other than traditional cookies to recognize your computer or device and link user identities to specific devices or browsers. These technologies may not respond to browser settings that block conventional cookies.